Last Updated: October 19, 2019

This Privacy Policy describes:

  • information that we receive from you when you interact with TaxHound (the “Services”), including via phone, email, and through this Website;
  • how we use and process the information that we receive;
  • if and why Personal Information may be disclosed to third parties; and
  • your choices regarding the collection and processing of your Personal Information.

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you submit information to or through the Services, you consent to the collection and processing of your information as described in this Privacy Policy.  By using the Services, you accept the terms of this Privacy Policy and our Terms of Service and consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy.

IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, PLEASE DO NOT USE ANY OF THE SERVICES.

This Privacy Policy does not apply to information collected through third-party websites or services that you may access through the Services that are unaffiliated with TaxHound.

We may amend our Privacy Policy at any time without specific notice to you.  The effective date of this version of the Privacy Policy is set forth at the top of this Policy.  Your continued use of the Services, including this Website, constitutes your acceptance of the Privacy Policy in effect at any given time, including as amended. Any amended Privacy Policy supersedes all previous versions.  You should check our website frequently to see recent changes to our Privacy Policy and Terms of Service.

Information We Collect

Types of Information

We collect various kinds of information that you provide to us as well as information we obtain from your use of the Services. Some of the types of information that we collect include:

“Personal and Property Information”—information associated with or used to identify or contact a specific person and/or to identify a specific property.  This information may include: (1) contact data (such as name, e-mail address, street address, and telephone numbers); (2) demographic data (such as gender, date of birth and zip code); (3) information you provide to us, including but not limited to the information you provide to us through our “contact us” form, and information associated with your payment for services, such as billing and credit card information; (4) information regarding real property and the taxation thereof (such as the property identification number, county, street address, purchase price, property type, and assessed value); and (5) certain Usage Data (defined below), such as IP address

“Usage Data”—information about an individual’s online activity that, by itself, does not identify the individual, such as:

  • technical information, including your browser type, service provider, IP address, operating system and webpages visited;
  • information about what you have searched for and looked at while using the Services; and
  • metadata, which means information related to items you made available through the Services, such as the date, time or location that a shared photograph or video was taken or posted.

“Location Data” is a category of Personal Information collected about the location of a mobile device or computer, including:

  • the location of the mobile device or computer used to access the Services derived from GPS or WiFi use;
  • the IP address of the mobile device or computer or internet service used to access the Services; and
  • other information made available by a user or others that indicates the current or prior location of the user, such as the “information regarding real property” described above.

How We Collect Information

Whether we collect certain types of information and how we process it depends on how you use and access the Services. Some information is collected automatically through use of cookies and similar data collection tools. We collect information about you in the following ways:

From You. We collect information from you when you:

  • Use the Services. We collect Personal Information from you when you create an account to use one of the Services, contact us for help or information or otherwise voluntarily provide your Personal Information. We collect the information and content that you submit to us, such as when you initiate the tax appeal process or when you communicate with us through our website, phone, or email.

From Our Business Partners and Service Providers. Third parties that assist us with our business operations also may collect information (including Personal Information and Usage Data) about you through the Services and share it with us. For example, our vendors may collect and share information with us to help us detect and prevent fraud.

We may combine the information we collect from you with information from other sources and use the combined information as described in this Privacy Policy.

Usage Data. As described above, we also automatically collect Usage Data when you interact with the Services.

From cookies and other data collection tools. We, along with the service providers that help us provide the Services, use small text files called “cookies”, which are small computer files sent to or accessed from your web browser or your computer’s or tablet’s hard drive that contain information about your computer, such as a user ID, user settings, browsing history and activities conducted while using the Services. Cookies are not themselves personally identifiable, but may be linked to Personal Information that you provide to us through your interaction with the Services. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier.

Cookies help us improve the Services by tracking users’ navigation habits and storing users’ password, customizing users’ experience with the Services; enabling us to analyze technical and navigational information about the Services; and helping to detect and prevent fraud.

We also use other cookies and other data collection tools (such as web beacons and server logs), which we collectively refer to as “data collection tools,” to help improve your experience with the Services. For example, data collection tools help us remember users and make the Services more relevant to them.

The Services also may use data collection tools to collect information from the device used to access the Services, such as operating system type, browser type, domain and other system settings, as well as the operating system used and the country and time zone in which the computer or device is located.

Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org. Some web browsers (including some mobile web browsers) provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Services.

Google Analytics and Doubleclick

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information provided by Google Analytics only to improve this site.  Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

We also use Google’s doubleclick.net cookie for conversion tracking purposes, to track the performance of our advertising campaigns. If you visit certain pages on our website within 30 days of clicking on one of our ads, Google will be able to tell that your visit was a result of a click on one of these ads. If you’d like to know more about how Google handles information gathered from the use of cookies, please read their privacy policy here: Google Privacy Policy.  You may be able to manage your preferences and opt-out of Google’s interest-based ads in your Google Ads Setting. In this case, the unique cookie ID of the DoubleClick-Cookie is overwritten and can’t be associated with a particular browser. Please note that a new DoubleClick-Cookie might be placed if you delete all cookies from your device and you may have to renew your opt-out settings.  If you would like to permanently deactivate the DoubleClick-Cookie please download and install the browser-plugin which is available here.

How We Use Your Information

We may use the information we collect for any of the following purposes:

  • to provide the Services to you;
  • to operate, improve and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us;
  • for customer service, security, to detect fraud or illegal activities, or for archival and backup purposes in connection with the provision of the Services;
  • to communicate with users via email, phone, and postal mail, as appropriate;
  • to better understand how users access and use the Services, for the purposes of trying to improve the Services and to respond to user preferences, including language and location customization, personalized help and instructions, or other responses to users’ usage of the Services;
  • to help us develop our new products and services and improve our existing products and services;
  • to provide users with advertising and direct marketing that is more relevant to you;
  • to enforce our Terms of Service or other applicable policies; and
  • to assess the effectiveness of and improve advertising and other marketing and promotional activities on or in connection with the Services.

How We Share and Disclose Your Information

We may share and disclose information as described at the time information is collected or as follows:

When you consent. We may share Personal Information with third parties if you have given us your consent to do so.

To perform services. We may disclose Personal Information to third parties in order to perform services requested or functions initiated by users, such as by filing an appeal to a tax assessor. In addition, we may disclose Personal Information in order to identify a user in connection with communications sent through the Services.

With third party service providers performing services on our behalf. We share information, including Personal Information, with our service providers to perform the functions for which we engage them (such as hosting and data analyses). We may share information as needed to operate other related services.

For legal purposes. We also may share information that we collect from users, as needed, to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share Personal Information as required to pursue available remedies or limit damages we may sustain.

In aggregated form. We may share information about you in an aggregated form—that is, in a statistical or summary form that does not include any personal identifiers—with third parties in order to discover and reveal trends about how users like you interact with our services.

During corporate changes. We may transfer information, including your Personal Information, in connection with a merger, sale, acquisition or other change of ownership or control by or of us or any affiliated company (in each case whether in whole or in part).

Information Storage and Security

We retain information from you both during and after your use of the Services.  We retain information from closed accounts, for example, to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service, collect any fees owed, enhance our services, and other actions permitted by law.

The security of information transmitted through the internet and on our servers or those of our third party providers and partners can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for unauthorized access to, changes to or losses of data. Users of the Services are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of our digital services. In order to protect you and your data, we may suspend your use of any of the Services, without notice, if any breach of security is suspected. Access to and use of password protected and/or secure areas of any of the Services are restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

Links to Third Party Services

The Services may contain links to third-party websites and services (“Third Party Services”) with which we have no affiliation. A link to any Third Party Service does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a Third Party Service, you are subject to its privacy policy and practices and not this Privacy Policy. We encourage you to carefully review the legal and privacy notices of all other digital services that you visit.

Disclaimer: Not Child-Directed

The Services are not intended for use by individuals under the age of 18.  Consistent with the requirements of the Children’s Online Privacy Protection Act (COPPA), if we learn that we have received any information directly from a child under age 13 without first receiving his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services and subsequently we will delete that information.


Contact Us

If you have any questions about this Privacy Policy, please email us at info@TaxHound.com